/* Storefront chat widget.

   Sits on every page, so it inherits the shell's tokens (--gold, --ink,
   --cream …) from common.css rather than redefining a palette of its own. The
   fallbacks in each var() are there because this file is also correct on a
   page that somehow loads it alone. */

.talk {
  position: fixed;
  right: 24px;
  bottom: 24px;
  z-index: 1080;
  font-size: 14px;
  line-height: 1.55;
}

.talk [hidden] { display: none !important; }
.talk button, .talk input, .talk textarea { font: inherit; }
.talk button { cursor: pointer; }
.talk button:disabled { cursor: not-allowed; opacity: .5; }

.talk button:focus-visible,
.talk a:focus-visible,
.talk input:focus-visible,
.talk textarea:focus-visible {
  outline: 3px solid var(--gold, #c9a227);
  outline-offset: 3px;
}

/* ------------------------------------------------------------- launcher */

.talk__launcher {
  position: relative;
  display: flex;
  align-items: center;
  gap: 10px;
  margin-left: auto;
  border: 1px solid rgba(232, 217, 168, .35);
  border-radius: 999px;
  padding: 13px 22px 13px 16px;
  background: linear-gradient(135deg, #1e1c16, #14130f 60%);
  color: var(--cream, #faf7f0);
  box-shadow: 0 10px 30px rgba(20, 19, 15, .28);
  font-weight: 600;
  letter-spacing: .01em;
  transition: transform .3s cubic-bezier(.22, .61, .36, 1), box-shadow .3s;
}

.talk__launcher:hover {
  transform: translateY(-2px);
  box-shadow: 0 16px 38px rgba(20, 19, 15, .34);
}

.talk__launcher-icon {
  display: grid;
  place-items: center;
  width: 26px;
  height: 26px;
  color: var(--gold-2, #e3c766);
}

.talk__launcher-icon svg { width: 20px; height: 20px; }

/* Says "something arrived while you were not looking" without a number - the
   widget is a conversation, not an inbox. */
.talk__launcher-dot {
  position: absolute;
  top: 8px;
  right: 12px;
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--gold-2, #e3c766);
  box-shadow: 0 0 0 3px rgba(20, 19, 15, .9);
}

/* ---------------------------------------------------------------- panel */

.talk__panel {
  position: absolute;
  right: 0;
  bottom: 74px;
  width: min(420px, calc(100vw - 32px));
  max-height: min(720px, calc(100dvh - 130px));
  display: flex;
  flex-direction: column;
  background: var(--cream, #faf7f0);
  border: 1px solid rgba(232, 217, 168, .8);
  border-radius: 20px;
  box-shadow: 0 28px 80px rgba(20, 19, 15, .26);
  overflow: hidden;
  animation: talk-rise .28s cubic-bezier(.22, .61, .36, 1);
}

@keyframes talk-rise {
  from { opacity: 0; transform: translateY(12px) scale(.985); }
  to { opacity: 1; transform: none; }
}

@media (prefers-reduced-motion: reduce) {
  .talk__panel { animation: none; }
  .talk__launcher { transition: none; }
}

.talk__header {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 16px 16px 18px;
  background: linear-gradient(135deg, #22201a, #14130f 70%);
  color: var(--cream, #faf7f0);
}

.talk__avatar {
  display: grid;
  place-items: center;
  width: 38px;
  height: 38px;
  flex-shrink: 0;
  border-radius: 50%;
  background: rgba(201, 162, 39, .16);
  border: 1px solid rgba(227, 199, 102, .45);
  color: var(--gold-2, #e3c766);
  font-size: 17px;
}

.talk__titles { flex: 1; min-width: 0; }

.talk__titles h2 {
  font-size: 17px;
  margin: 0;
  letter-spacing: -.01em;
}

.talk__presence {
  display: flex;
  align-items: center;
  gap: 6px;
  margin: 2px 0 0;
  font-size: 11px;
  color: rgba(250, 247, 240, .68);
}

.talk__pulse {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #6fbf8b;
  flex-shrink: 0;
}

/* A person has taken over: the header says so rather than leaving the visitor
   to guess who they are talking to. */
.talk__presence.is-human .talk__pulse { background: var(--gold-2, #e3c766); }

.talk__close {
  border: 0;
  background: rgba(250, 247, 240, .08);
  color: inherit;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  flex-shrink: 0;
}

.talk__close svg { width: 17px; height: 17px; }
.talk__close:hover { background: rgba(250, 247, 240, .16); }

/* --------------------------------------------------------------- stream */

.talk__scroll {
  flex: 1;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding: 18px;
  min-height: 120px;
  scrollbar-width: thin;
}

.talk__intro {
  border: 1px solid rgba(232, 217, 168, .7);
  background: #fff;
  border-radius: 14px;
  padding: 13px 14px;
  margin-bottom: 16px;
}

.talk__intro-lead {
  margin: 0 0 5px;
  font-weight: 600;
}

.talk__intro-note {
  margin: 0;
  font-size: 11.5px;
  color: var(--muted, #6e6a60);
}

.talk__message { margin: 0 0 15px; overflow-wrap: anywhere; }

.talk__speaker {
  display: block;
  color: var(--muted, #6e6a60);
  font-size: 10px;
  margin: 0 4px 5px;
  text-transform: uppercase;
  letter-spacing: .08em;
  font-weight: 600;
}

.talk__bubble {
  background: #fff;
  border: 1px solid var(--line, #e7e2d6);
  border-radius: 16px 16px 16px 4px;
  padding: 12px 14px;
  white-space: pre-wrap;
  margin: 0;
}

.talk__message--user { margin-left: 40px; }

.talk__message--user .talk__speaker { text-align: right; }

.talk__message--user .talk__bubble {
  background: linear-gradient(135deg, #f7efd8, #f2e7c6);
  border-color: rgba(232, 217, 168, .9);
  border-radius: 16px 16px 4px 16px;
}

/* A reply typed by a member of staff is marked, so "is this a bot?" has a
   visible answer. */
.talk__message--manager .talk__bubble {
  border-color: rgba(201, 162, 39, .55);
  box-shadow: inset 3px 0 0 var(--gold, #c9a227);
}

.talk__message--system .talk__bubble {
  background: transparent;
  border-style: dashed;
  color: var(--muted, #6e6a60);
  font-size: 12.5px;
  border-radius: 12px;
}

/* -------------------------------------------------------- product table */

/* A table rather than cards: once there are five results, "which is cheapest"
   is the question, and a column of prices answers it at a glance. It scrolls
   sideways inside its own box so the panel itself never does. */
.talk__results {
  margin-top: 11px;
  border: 1px solid var(--line, #e7e2d6);
  border-radius: 12px;
  overflow: hidden;
  background: #fff;
}

.talk__table-wrap { overflow-x: auto; }

.talk__table {
  width: 100%;
  border-collapse: collapse;
  font-size: 12.5px;
}

.talk__table th {
  text-align: left;
  font-size: 9.5px;
  letter-spacing: .1em;
  text-transform: uppercase;
  color: var(--muted, #6e6a60);
  font-weight: 700;
  padding: 9px 10px;
  background: var(--cream-2, #f2eee3);
  white-space: nowrap;
}

.talk__table td {
  padding: 9px 10px;
  border-top: 1px solid var(--line, #e7e2d6);
  vertical-align: middle;
}

.talk__table tr:hover td { background: #fcfaf4; }

.talk__cell-product {
  display: flex;
  align-items: center;
  gap: 9px;
  min-width: 150px;
}

.talk__cell-product img {
  width: 34px;
  height: 34px;
  flex-shrink: 0;
  object-fit: contain;
  border-radius: 7px;
  background: var(--cream, #faf7f0);
}

.talk__cell-name {
  font-weight: 600;
  line-height: 1.35;
}

.talk__cell-sub {
  display: block;
  font-size: 10.5px;
  font-weight: 400;
  color: var(--muted, #6e6a60);
}

.talk__cell-price { white-space: nowrap; font-weight: 600; }

.talk__cell-price del {
  display: block;
  font-weight: 400;
  font-size: 10.5px;
  color: var(--muted, #6e6a60);
}

.talk__cell-stock { font-size: 11px; color: var(--muted, #6e6a60); white-space: nowrap; }

.talk__table a.talk__view {
  display: inline-block;
  white-space: nowrap;
  padding: 5px 11px;
  border-radius: 999px;
  border: 1px solid var(--line, #e7e2d6);
  color: var(--ink, #14130f);
  text-decoration: none;
  font-size: 11.5px;
  font-weight: 600;
}

.talk__table a.talk__view:hover {
  background: var(--gold-soft, #f7efd8);
  border-color: var(--gold-line, #e8d9a8);
}

/* --------------------------------------------------------------- steps */

/* How to do something, printed as a numbered list rather than a paragraph -
   the visitor is going to follow it, not read it. */
.talk__steps {
  margin: 11px 0 0;
  padding: 0 0 0 20px;
  display: grid;
  gap: 7px;
  font-size: 13px;
}

.talk__steps li {
  padding-left: 3px;
}

.talk__steps li::marker {
  color: var(--gold, #c9a227);
  font-weight: 700;
}

.talk__go {
  display: inline-block;
  margin-top: 10px;
  padding: 7px 14px;
  border-radius: 999px;
  border: 1px solid var(--gold-line, #e8d9a8);
  background: var(--gold-soft, #f7efd8);
  color: var(--ink, #14130f);
  text-decoration: none;
  font-size: 12px;
  font-weight: 600;
}

.talk__go:hover { background: var(--gold-2, #e3c766); }

/* Follow-ups offered under an answer, so it always ends somewhere. */
.talk__followups {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 11px;
}

.talk__followups button {
  border: 1px solid var(--line, #e7e2d6);
  background: #fff;
  border-radius: 999px;
  padding: 6px 12px;
  font-size: 11.5px;
  color: var(--ink, #14130f);
}

.talk__followups button:hover {
  background: var(--gold-soft, #f7efd8);
  border-color: var(--gold-line, #e8d9a8);
}

/* ------------------------------------------------------------- controls */

.talk__secondary {
  border: 1px solid var(--gold-line, #e8d9a8);
  border-radius: 10px;
  background: #fff;
  color: var(--ink, #14130f);
  padding: 8px 13px;
  margin-top: 9px;
  font-size: 12.5px;
  font-weight: 600;
}

.talk__secondary:hover { background: var(--gold-soft, #f7efd8); }

.talk__secondary--block { width: calc(100% - 32px); margin: 0 16px 10px; }

.talk__typing {
  display: flex;
  gap: 5px;
  padding: 11px 14px;
  width: fit-content;
  background: #fff;
  border: 1px solid var(--line, #e7e2d6);
  border-radius: 16px 16px 16px 4px;
}

.talk__typing span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--gold, #c9a227);
  animation: talk-bounce 1.2s infinite ease-in-out;
}

.talk__typing span:nth-child(2) { animation-delay: .15s; }
.talk__typing span:nth-child(3) { animation-delay: .3s; }

@keyframes talk-bounce {
  0%, 60%, 100% { opacity: .3; transform: translateY(0); }
  30% { opacity: 1; transform: translateY(-4px); }
}

@media (prefers-reduced-motion: reduce) {
  .talk__typing span { animation: none; opacity: .6; }
}

.talk__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  padding: 0 16px 12px;
  flex-shrink: 0;
}

.talk__chips button {
  border: 1px solid var(--gold-line, #e8d9a8);
  background: #fff;
  border-radius: 999px;
  padding: 6px 13px;
  font-size: 12px;
  color: var(--ink, #14130f);
}

.talk__chips button:hover { background: var(--gold-soft, #f7efd8); }

.talk__composer {
  display: flex;
  align-items: flex-end;
  gap: 9px;
  padding: 12px 16px;
  border-top: 1px solid var(--line, #e7e2d6);
  background: #fff;
  flex-shrink: 0;
}

.talk__composer textarea {
  min-width: 0;
  flex: 1;
  resize: none;
  max-height: 120px;
  border: 1px solid var(--line, #e7e2d6);
  border-radius: 13px;
  background: var(--cream, #faf7f0);
  padding: 11px 13px;
  line-height: 1.45;
}

.talk__composer button {
  border: 0;
  border-radius: 13px;
  width: 42px;
  height: 42px;
  flex-shrink: 0;
  display: grid;
  place-items: center;
  background: var(--ink, #14130f);
  color: var(--cream, #faf7f0);
}

.talk__composer button svg { width: 18px; height: 18px; }
.talk__composer button:not(:disabled):hover { background: #2a271f; }

.talk__error {
  margin: 0;
  padding: 9px 16px;
  font-size: 12px;
  color: #8c2d22;
  background: #fff0eb;
  flex-shrink: 0;
}

.talk__privacy {
  margin: 0;
  font-size: 10px;
  color: var(--muted, #6e6a60);
  padding: 0 16px 11px;
  background: #fff;
  flex-shrink: 0;
}

/* The assistant waiting for a way to reach the visitor. Marked, not replaced
   by a form: the reply is typed into the same box as everything else. */
.talk__message--asking .talk__bubble {
  border-color: var(--gold-line, #e8d9a8);
  background: var(--gold-soft, #f7efd8);
}

/* --------------------------------------------------------- contact form */

.talk__contact {
  display: grid;
  gap: 10px;
  margin-top: 12px;
  background: #fff;
  padding: 14px;
  border: 1px solid var(--gold-line, #e8d9a8);
  border-radius: 14px;
}

.talk__contact label { display: grid; gap: 4px; font-size: 12px; font-weight: 600; }

.talk__contact input,
.talk__contact textarea {
  width: 100%;
  border: 1px solid var(--line, #e7e2d6);
  border-radius: 8px;
  padding: 9px;
  background: var(--cream, #faf7f0);
  font-weight: 400;
}

.talk__contact p { font-size: 11px; color: var(--muted, #6e6a60); margin: 0; }

.talk__contact button {
  border: 0;
  border-radius: 10px;
  padding: 11px;
  background: var(--ink, #14130f);
  color: var(--cream, #faf7f0);
  font-weight: 600;
}

.talk__field-error { color: #8c2d22; font-size: 11px; font-weight: 400; }

/* ------------------------------------------------------------- narrow */

@media (max-width: 480px) {
  .talk { right: 12px; bottom: max(12px, env(safe-area-inset-bottom)); }

  .talk__launcher-text { display: none; }
  .talk__launcher { padding: 15px; }

  .talk__panel {
    bottom: 70px;
    width: calc(100vw - 24px);
    max-height: calc(100dvh - 104px - env(safe-area-inset-bottom));
  }

  .talk__scroll { padding: 14px; }

  /* 16px stops iOS zooming the page when a field takes focus. */
  .talk__composer textarea,
  .talk__contact input,
  .talk__contact textarea { font-size: 16px; }
}