We work with trusted carriers nationwide so every order arrives safely and on schedule — wherever you call home.
Quick facts
A fast reference for how long things take and what is included with every order.
Orders placed before 2pm are picked, packed and handed to the carrier the same working day.
Nationwide delivery in 3–5 working days. Free automatically on orders over $50.
Priority handling and next-available routing gets your order there in 1–2 working days.
Every shipment is covered against loss or damage in transit, at no extra cost to you.
Step by step
What happens between checkout and your doorstep, and when to expect each update.
You get an email receipt with your order number the moment payment clears.
Within minutes
Your items are pulled from stock, checked against the order, and packed in recyclable materials.
Same working day
Your order leaves us and goes to the carrier you chose at checkout. We do not offer tracking, so there is no number to watch - ask us if you need to know where it is.
Day 1
The carrier takes it from there, within the times shown against the method you picked at checkout.
In transit
Left with you or a neighbour, or held at a nearby pickup point if nobody is in.
Day 3–5 standard
Options and pricing
Choose a speed at checkout. Cut-off for same-day dispatch is 2pm on working days.
| Method | Arrives in | Tracking | Cost |
|---|---|---|---|
| StandardOur default option | 3–5 working days | Full tracking | $4.95Free over $50 |
| ExpressPriority routing | 1–2 working days | Full tracking | $9.95Free over $120 |
| Next dayOrder before 2pm | Next working day | Live tracking | $14.95Selected postcodes |
| Pickup pointCollect when it suits | 2–4 working days | Full tracking | $2.95Held for 7 days |
| InternationalSelected countries | 7–14 working days | Full tracking | From $18Duties not included |
The fine print
What we do and do not offer, in plain words. Please read the returns section before ordering.
Within the United States only. An address anywhere else is refused at checkout rather than accepted and disappointed afterwards.
You choose the method at checkout and each one shows its own price and how long it takes before you commit. The cost is added to your total there.
We do not offer parcel tracking. There is no tracking number and no link to follow. If you need to know where an order has got to, contact us and we will find out.
Placing an order takes you to a confirmation page with its own private link. Keep it - that link is your record of the order, and it is what to send us if you need to ask about it.
Nothing on the site will change a delivery address once an order is placed. Contact us as quickly as you can and we will tell you whether it has already gone out.
We do not operate a returns or refunds policy. The product pages carry the size, the ingredients and any warnings so the decision can be made before buying. If something has genuinely gone wrong with an order, contact us and we will look at it.
Weather and peak periods can push transit times out. If an order is well past the time shown for the method you chose, tell us and we will chase it.
Common questions
Still stuck after reading these? The support team answers seven days a week.
Within the United States only. An address anywhere else is refused at checkout rather than taken and disappointed later.
You pick the delivery method at checkout. Each one shows its own price and how long it takes before you commit, and the cost is added to your total there.
No. We do not offer parcel tracking, and there is no tracking number or link to follow. If you want to know where an order has got to, ask us and we will find out for you.
A confirmation page with its own private link. Keep it - that link is your record of the order, and it is what to come back to or send us if you need to ask about it.
There is nothing on the site that will do it. Contact us as quickly as you can and we will tell you whether the order has already gone out.
Tell us what arrived and what is wrong with it, as soon as you notice. There is no form to fill in and no window to miss - we deal with it directly.
We do not operate a returns or refunds policy. The product pages carry the size, the ingredients and any warnings so that the decision can be made before buying. If something has genuinely gone wrong, contact us.
Need help?